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Providing quality health care services is our number one priority at St. Luke’s Cornwall Hospital. We are committed to meeting the needs of our community and aspire to excellence in the delivery of comprehensive health care services. To achieve this goal, we partner with our medical staff, are committed to customer satisfaction and seek continuously to improve our services. We know you have a choice when selecting where you seek health care services and we want to be your first choice!
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We define Quality by many factors:
Comprehensive health care services being available to you and your family when needed. At St. Luke’s Cornwall Hospital, we offer cutting-edge inpatient and outpatient services. We continually evaluate the need to develop new or enhance existing services based on our patients’ needs and the advancement of new technology. In fact, we became the first hospital between Westchester and Albany to offer da Vinci robotic surgery for minimally invasive procedures including prostatectomy and hysterectomy. We also were the first hospital in the Hudson Valley region to perform laparoscopic surgery.
Favorable Patient Outcomes. We benchmark our success against national and regional norms to determine whether our patients are recuperating as well or better than patients at other hospitals with similar disease processes.
Patient Satisfaction. We continually measure how our patients feel about our services and what areas they believe we can improve. We perform Inpatient and Emergency Department surveys and provide feedback directly to the physicians and hospital staff on an ongoing basis. If you should receive one of these surveys, please take a few minutes to complete it. Your opinion is very important to us!
Program Accreditation. There are several services within our organization that have been accredited by outside agencies. These accreditations are important because they demonstrate to you that our services meet standards that have been established as being necessary to provide quality patient care. We voluntarily request these organizations to survey our healthcare services.
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Accreditations include:
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SLCH is committed to providing quality care, and has earned a gold seal from The Joint Commission. This includes both hospital campuses, as well as our outpatient satellite services. The Commission sets the standards by which health care quality is measured in the U.S.
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The College of American Pathology’s Laboratory Accreditation is widely recognized as setting the “gold standard” for laboratory services. The laboratories at both the Cornwall and Newburgh campuses are accredited by CAP, with recertification required every two years.
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The oncology program at SLCH was reaccredited with commendation in September 2006 by the American College of Surgeons’ Commission on Cancer, "ensuring patients quality care close to home," according to the Commission. Fewer than one in four hospitals that treat cancer receive this coveted approval, which is granted only to those facilities that have voluntarily committed to providing "the highest level of quality cancer care" and that undergo a rigorous evaluation process and review of their performance. The reaccreditation applies to both the Cornwall and Newburgh campuses.
According to the Commission, receiving care at an approved cancer program ensures patients will have access to "comprehensive care, including state-of-the-art services and equipment; a multispecialty team approach to coordinate the best treatment options; information about cancer clinical trials and new treatment options; access to cancer-related information, education, and support; a cancer registry that offers lifelong patient follow-up; ongoing monitoring and improvement of care; and most importantly, quality care close to home."
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SLCH recently received a second award from the American Stroke Association, for achieving quality milestones for the Get With the Guidelines - Stroke initiative. (The ASA is a division of the American Heart Association.) The goal of the program is to improve the overall quality of care for stroke patients by improving acute stroke treatment and preventing future strokes and other cardiovascular events. As part of SLCH’s Stroke Program, the hospital has implemented national treatment guidelines which include the provision of timely assessment of patients presenting with stroke so that clot-busting medications can be used in patients meeting the criteria.
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SLCH has earned accreditation from The American College of Radiology. With more than 32,000 members, the ACR is a professional society whose primary purpose is to improve services to patients, advance the science of radiology, and encourage continuing education for radiologists, radiation oncologists, medical physicists and persons practicing in the allied professional fields. Areas of accreditation include: CT scan, ultrasound, and mammography.
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The AACVPR has awarded SLCH's Cardiac Rehabilitation Program recertification with the distinction of excellence. Certification recognizes those programs reviewd by a national board and found to uphold rigorous standards of care designed to limit the physiological and psychological effects of cardiac illness; reduce the risk for sudden death or relapse; control cardiac symptoms; stabilize and/or improve health; and enhance the patient's quality of life.
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The hospital has earned Quality Respiratory Care Recognition under a national program aimed at helping patients and families make informed decisions about the quality of the respiratory care services available in hospitals. According to the American Association for Respiratory Care, which administers the program, hospitals earning the QRCR designation “ensure patient safety by agreeing to adhere to a strict set of criteria governing their respiratory care services.
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In addition to voluntary accreditation, our services are also monitored by state and regulatory agencies, including:
- New York State Department of Health
- New York State Department of Health-Bureau of Environmental Radiation Protection
- Island Peer Review Organization (IPRO) is an independent, non-profit corporation committed to assessing and improving the value of healthcare services received by consumers. IPRO is the review agency designated in New York State to oversee the quality and appropriateness of Medicare & Medicaid Services.
Should you have a concern about patient care or safety at SLCH, please contact a member of our management team in order to discuss your concern. If it cannot be resolved by the hospital staff or management team, you may call the Joint Commission's Office of Quality Monitoring at (800) 994-6610, or e-mail complaint@jointcommission.org. |
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